Effective Date: 29/07/2025
At Sofrati ("we", "us", "our"), your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, app, and services.
1. Information We Collect
Information You Provide:
Name, email address, phone number, delivery address, and other contact details you submit during registration, ordering, or support interactions.
Automatically Collected Data:
Device information (type, OS), IP address, log data, app usage analytics, and device or other IDs collected via third-party services (e.g., Firebase, ClickPay).
Payment Information:
Financial data like card details are processed securely by our third-party payment gateway, ClickPay. We do not store your full payment details.
Messages:
Chat messages with vendors and support tickets are stored and used to provide communication services.
2. How We Use Your Information
- To provide and improve our app and services.
- To authenticate and manage your account.
- To process payments securely via ClickPay.
- To communicate updates, offers, and respond to support inquiries.
- For fraud prevention, security, and compliance with legal obligations.
3. Sharing Your Information
- With service providers who assist us (e.g., payment processors, analytics).
- With vendors you communicate with through the app.
- To comply with legal requirements or enforce our policies.
- In case of business transfer or merger.
4. Data Security
We implement industry-standard security measures including encryption and access controls. However, no system is 100% secure.
5. Your Rights
- Access, correct, or update your data.
- Request deletion of your account and personal data via https://sofrati.sa/account-deletion.
- Opt out of marketing communications anytime.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookie preferences via your browser.
7. Children's Privacy
Our app is not intended for children under 13, and we do not knowingly collect data from them.
8. Changes to This Policy
We may update this policy occasionally; the effective date will indicate the latest revision.
9. Contact Us
If you have questions or concerns, please contact:
Email:
info@sofrati.sa
Phone:
(345) 678-2345